Client: Major Public Sector Agency
Project: Leadership Programme
We worked with the client and his team on a leadership programme to support the strategic realignment of their division. We ran a pilot in late 2013, completed phase two in 2014, and advised members of the leadership group while the first two phases were rolled out to the wider organisation.
The nine-month residential leadership programme covered:
- development of leadership skills for individuals, teams and an integrated agency;
- dealing with challenging situations, leading change, and delegation;
- supporting staff through planned opportunities, coaching and mentoring.
The programme was highly experiential. The groups were involved in physical activities and problem solving. All leaders participated in the activities, acted as observers at the courses, and provided feedback to leaders and teams. Formal two-day residential sessions were supported by action learning groups.
This programme’s success was partly due to including the experts from the business in all aspects of the programme, which created a sense of ownership and commitment to follow-up activities. Evaluation and 360 feedback data showed significant improvement in the agency’s three effectiveness measures – engagement with the vision, leadership and communication. Staff retention also stabilised in managerial roles and reporting lines.