An Employee Assistance Programme (EAP) is designed to assist in the improvement and resolution of issues that can impact your wellbeing, both inside and outside the workplace.

Our approach

Instep Employee Assistance Programme is a confidential service using local counsellors, psychologists, therapists and coaches to provide your people with support and assistance during both personal and professional stressful situations.

When your organisation invests in Instep EAP, your employees will have access to 24/7 online help and an 0800 helpline. You will also be able to access helpful tools and resources through a member portal.

We specialise in providing the best possible care for both you and your team.

Included within the Instep EAP service we provide:  

Sounding Board

Included in the Instep EAP service is Sounding Board. This is a manager assistance programme which provides leaders with a channel to discuss problems, evaluate solutions and sense check situations as and when required. Delivered by a variety of professionals including HR advisers and organisational psychologists, Sounding Board is used to address issues such as workplace or team conflict, employee mental health concerns, performance management and organisational change processes.

Working with substance

This is an Alcohol and other drug programme that is designed to support your organisation and employees by reducing the risk of impairment in your workplace. 

It involves educating individuals to make informed decisions about alcohol and other drugs.  

Critical Incident Support

As part of the Instep EAP service, we offer comprehensive post incident support to minimise the disruption and distress associated with potentially traumatic events.

Our approach is to provide effective and timely onsite support to ensure psychological safety and connect your team to the most appropriate community, workplace and professional supports available to them.

Organisational Benefits

  • Access to professional resources can fix potentially serious issues before they start heavily impacting your business. Fast access can also reduce overwhelm in times of crisis.
  • Instep EAP reduces staff turnover, absenteeism, and grievances.

Personal Benefits

  • Getting confidential, qualified help can avoid escalating challenges or stress which face your staff.
  • Instep EAP can encourage increased confidence and improved wellbeing.
If your organisation is a member of Instep EAP, and you need support now, call 0800-284-678 or click here to book an EAP session.

Contact us

If you’d like to find out more about our services, just fill in the short form below or call us on +64 9 525 2590